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ACT 2011: Excel or csv import drops contacts

New Member
Posts: 6
Country: USA

ACT 2011: Excel or csv import drops contacts

Hello,

 

When importing data from Excel or csv file, about 1400 of 4300 contacts are being dropped.

 

I tried the full file as Excel import and as csv import, and tried the same with a subset of only 3 records. Duplicate checking is turned off. Fields are mapped correctly, as I can confirm with the records that do come through.

 

There is no apparent similarity in the data that gets dropped either. It seems that the same data gets dropped every time, but there's no way for me to confirm that.

 

Any ideas what the cause might be?

 

Thanks in advance for any help you can give.

 

 

Nickel Contributor
Posts: 173
Country: Australia

Re: ACT 2011: Excel or csv import drops contacts

Records are probably being seen as duplicates. Check your duplicate criteria: http://kb.sagesoftwareonline.com/app/answers/detail/a_id/27001/kw/duplicate%20check
Travis Rosevear ACC for
Act Today Australia and New Zealand