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ACT 2011 DLL issue

Copper Contributor
Posts: 7
Country: USA

ACT 2011 DLL issue

I have a client that has ACT 2011 and gets this on startup:

 

The Operation System cannot run expecption from HRESULT;0x800700B6

 

everything else runs normally except he connot open up any links to webpages in ACT.  What is the DLL that is causing this issue?  OS is Windows 7

Copper Contributor
Posts: 7
Country: USA

Re: ACT 2011 DLL issue

anyone?

Bronze Super Contributor
Posts: 1,231
Country: USA

Re: ACT 2011 DLL issue

Does this help?

http://forums.asp.net/t/1378797.aspx

 

I would uninstall then reinstall ACT.

Copper Contributor
Posts: 7
Country: USA

Re: ACT 2011 DLL issue

I would, but I already did that once with no change
Bronze Super Contributor
Posts: 1,231
Country: USA

Re: ACT 2011 DLL issue

Run as administrator?

Copper Contributor
Posts: 7
Country: USA

Re: ACT 2011 DLL issue

Run as administrator did not work.  He also cannot open any links in an email.  It will not bring up the web browser.

Nickel Elite Contributor
Posts: 934
Country: USA

Re: ACT 2011 DLL issue

[ Edited ]

You did not list the complete version of ACT!2011 and you did not mention if this was a users remote database or primary database?

Are you also running some other act! add-ons? please list.

I am guessing you are talking about act2011 pro? USA?

If yes insure all users are runing same version of act2011

Reference download center link http://www.act.com/support/download-center/sage-act-pro-2011/ 

 You should prob be on service pack 1 hotfix6?

 

Still have probs?

IF yes, I would prob close ACT! and run actdiag.

reference link  http://kb.swiftpage.com/app/answers/detail/a_id/26854/kw/run%20actdiag%20for%20act2011  

I would run the database rebuild options for that database.

Still have prob?

  I would use ACTDIAG to delete preferences.. Then go back into ACT! and reconfig your Preferences - ACT! / Tools / Preferences.

Still prob?

Let me know.

cheers - FSBill

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Copper Contributor
Posts: 7
Country: USA

Re: ACT 2011 DLL issue

I will report back Smiley Happy