Community
Showing results for 
Search instead for 
Do you mean 
Reply

ACT 2010 "Write-Email" = <Salutation>

New Member
Posts: 1
Country: USA

ACT 2010 "Write-Email" = <Salutation>

[ Edited ]

I have ACT Premium 2010, and when I attempt to create an email from within the detail view of a contact by selecting the "Write-Email" button the <Salutation> filed is unpopulated in my email. I've tried multiple contacts. If I compose an email by selecting Write>Email Message (from Template) the <Salutation> field is correctly populated.

 

I've read this is an issue for other community posters as well. 

I'm running ACT 2010 Premium V 12.1.181 0, Hot Fix 1

What would you suggest I try?

Issue is similar to:

http://community.act.com/t5/Sage-ACT/E-mail-Salutation/m-p/65079/highlight/true#M33160

Additionally I've tried the suggestions here:

http://community.act.com/t5/Sage-ACT/Salutation/m-p/68954/highlight/true#M34669

However that did not resolve my issue.