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ACT! 2010 "Enter" Function in Contact List

Nickel Elite Contributor
Posts: 1,445
Country: USA

ACT! 2010 "Enter" Function in Contact List

Any idea why some users in a 2010 environment would be able to highlight a record in the Contact List and hit Enter on their keyboard to take them straight to the contact and other users would not be able to do the same thing? Nothing seems to happen when some of the users hit Enter. Edit Mode is not enabled.
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Marshall Knapp
AspenTech Consulting Group, Inc.
Act! Certified Consultants - Diamond Level
866-880-4ACT (4228)
www.aspen-tech.com
Bronze Super Contributor
Posts: 1,170
Country: USA

Re: ACT! 2010 "Enter" Function in Contact List

Make sure that the users who have 'nothing' happen are not in tag mode...
Nickel Elite Contributor
Posts: 1,445
Country: USA

Re: ACT! 2010 "Enter" Function in Contact List

Both Tag and Edit modes are disabled and the issue persists.

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Marshall Knapp
AspenTech Consulting Group, Inc.
Act! Certified Consultants - Diamond Level
866-880-4ACT (4228)
www.aspen-tech.com