06-30-2010 01:26 PM
When I create an email in ACT 2010 (Write-Email Message), ACT brings up an Outlook window and it all works fine. When I attempt to create an email using a template (Write-Email Message (from template), I briefly see an Outlook window launch then disappear. Any ideas?
07-02-2010 10:09 AM
It should be bringing up an Open File Dialog where you choose the template you'd like to create the email from. Make sure you have access to the databases supplemental file folder.
07-02-2010 03:05 PM
07-06-2010 01:42 AM
I discoverd this behavior if I use my own record (the contact displayed right after lgging in) to create the email from a template. If I move to somone else in the contact list its working as expected.
I don't know if this is intended to be like this.
07-18-2010 01:57 PM
I am using Outlook 2007 and Act 2010...I have a company set up with two contacts and cannot seem to get it to write email template to both contacts.
It will send an email to both contacts when I select email but not when I select the email template.
I am sending it from the company with both contacts highlighted.
I am perplexed
07-19-2010 10:32 AM
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.
07-19-2010 10:43 AM - edited 07-19-2010 10:48 AM
Thanks for the prompt reply.
I have selected the contacts for the particular company by highlighting them in the contacts tab in the lower right window of the company window.
I then select write email template, choose the template, and it does the mail merge, and then opens into a email window with only the last contact listed in the "to:" field. I then have to click on "to:" to add the other contacts. Once sent the email ends up in the sent folder in Outlook.
It does not do this when I select "write email". It list all the highlighted contacts.