You are doing the right thing before sending off your computer off for repair.
The easiest way is to use ACT's build-in backup procedure. It is under File >> Backup >> Database. Make sure you also backup the personal files as well. BTW, I would actually make a 2nd backup copy stored in a different location just in case. As my grandmother used to say, measure twice cut once.
Personally, I would remove all ACT databases from your computer while it is being repaired. Feel free to leave the program in tact without the data.
When the computer is returned, you should be able to restore the database, but if you have problems, you may have to restore it as a new name db. No data will be lost.
The above is based on the assumption to you are a single user and not working off of a server.
Regarding upgrading to a more recent version of ACT, a number of questions need to be answered:
- The most current versions of ACT are on subscription, even if you leave it on your computer.
- Next, a description of your business environment and how you are now using ACT.
- From what you have learned, what is missing in your version of ACT?
- Depending on your needs, I do consulting, but you need to be aware that I am not a Certified ACT Consultant - just been doing this since 85 or 86.
Good luck, and let us know how it turns out.
John Purdy
ACT! Premium V. 22.1.212.0 Update 4
HP ENVY 17m, 16GB, & Office 365, 32bit, 500GB SSD.
ACT CRM Advisor
