01-06-2013 06:43 PM
I recently had a hard drive crash and had to replace the drive. Fortunately - or so I thought - I had been performing regular backups to an external drive. I replaced the heard drive and reinstalled ACT 2010. When I try to restore thew backup, it says the backup has to be installed on the same machine that made the backup. It is the same machine only a new hard drive. I've checked and performed all the items listed in the knowledge base and am now out of ideas. I thought the purpose of doing backups was so that the datatbase and associated files could easily be recovered should a hard drive fail. Has anyone els had this issue and how do I get to install the backup? There are over 5000 contacts in the database so manually rebuilding it is out of the question. ANy assistance would be greatly appreciated.
01-06-2013 07:15 PM
01-06-2013 09:00 PM
01-06-2013 09:22 PM
Not Save As use the Restore As option under Restore Database.
01-07-2013 04:22 AM
01-07-2013 12:57 PM
I finally figured it out. I'm running Windows XP Pro SP3 with automatic updates turned on. Since ACT was running OK on the system with the previous hard drive, I decided to look a little deeper into what may have been automatically updated since I installed the new HD. I saw that .Net Framework had been updated to 3.5. Apparently, ACT 2010 does not like .Net Framework above 3.0 SP2. Once I removed .Net 3.5 and did a manual uninstall of ACT 2010 (reference Answer ID 25179) the Restore went well using the "Restore As" function as you and Roy had suggested. Thanks for your responsiveness, I really appreciate it.