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ACT 2010 Pocket PC Link Not Working

Tuned Listener
Posts: 7
Country: United States

ACT 2010 Pocket PC Link Not Working

Upgraded to 2010 Premium.  I am getting errors trying to sink a PPC.  Upon inspection, there appears to be a problem with the handheld Sync Set.

 

I cannot edit or delete it.  Can someone tell me where this value is stored?  Maybe I can delete it and re-install.

 

Thanks!

 

Tom

 

PS: I attached a pdf with screen shots of the error codes.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT 2010 Pocket PC Link Not Working

Hello Tom,

This error could be the result of some invalid data in your database that is included in the sync set. You can test this by either setting up sync with the Demo database (ACT2010Demo) or using a sync set in your own database that only includes a handful of contacts. The invalid data may be an improperly formatted phone number or email address. I would also advise running maintenance on your database under Tools/Database Maintenance/Check & Repair.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT 2010 Pocket PC Link Not Working

You might try the database repair options listed in this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1964...

 

You might also look at using Handheld Contact - it's much more reliable and has three editions, including a free version