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ACT 2010 - Password Error "The given key was not present in the dictionary."

New Member
Posts: 2
Country: United States

ACT 2010 - Password Error "The given key was not present in the dictionary."

Hello, I am a new ACT 2010 user for about 2 months. 

 

The first month of using act - the software crashed my older computer.  I've since purchased a new Dell with Windows 7. 

 

My second try - I received the ACT software download link AGAIN from my sales rep.  I reinstalled ACT on my new computer with NO password for my database.  I recreated my entire database again from scratch.  I just recently shut down my ACT software and tried reopenning the database. 

 

I am now prompted with a Username / Password.  The problem is, I do not have a password.  I am now receiving the following error code after trying to access my database with just my username:     "The given key was not present in the dictionary."

 

Any ideas on how I can access my database?  I appreciate all the help/feedback.  Thanks.

 

Copper Contributor
Posts: 43
Country: USA

Re: ACT 2010 - Password Error "The given key was not present in the dictionary."

Contact Data Services at SAGE Software.  They can recover your password, for a relatively cheap fee.

 

 

 

 

C. Joseph Keesey III, MCAD ACC
ACT! Certified Consultant®
Microsoft Certified Application Developer®

SystemsNet
New Member
Posts: 2
Country: United States

Re: ACT 2010 - Password Error "The given key was not present in the dictionary."

Thanks, will do.