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ACT 2010: MS Word startup delay

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Copper Contributor
Posts: 13
Country: Canada
Accepted Solution

ACT 2010: MS Word startup delay

I run Act 2010 (V12 with Hotfix 4), and when I start MS Word startup takes a long time (2 minutes).  I have a fast multi-CPU system with 4GB of memory - so performance is not the issue.  When I check the Windows Application event viewer logs I see following.  I think something related to the Word Office addin is causing the issue.  I am running MS Word 2002 (XP).

 

Help....

 

Event Type:    Warning
Event Source:    MsiInstaller
Event Category:    None
Event ID:    1004
Date:        3/5/2010
Time:        1:56:13 PM
User:        CORP\pmcbride
Computer:    WOTTPAUL64
Description:
Detection of product '{58795EE4-FCF7-43A4-A5F6-269E69D0CD0B}', feature 'Framework', component '{9636BE85-BEAE-4CAF-8D7D-A952AE1815CB}' failed.  The resource '' does not exist.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
 


Accepted Solutions
Solution
Accepted by topic author pmcbride
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 13
Country: Canada

Re: ACT 2010: MS Word startup delay

So I resolved the problem by removing the ACT specific information at:

1)  HKLM\SOFTWARE\Microsoft\Office\Word\Addins

2)  HKCU\Software\Microsoft\Office\Word\Addins

 

The information was almost the same.  I am not sure I had to delete both HKLM and HKCU...but it worked

 

The difference in startup time of MS Word was immediate and dramatic.  I suggest that the Addin is potentially assuming Office 2007.

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn]
"CommandLineSafe"=dword:00000000
"LoadBehavior"=dword:00000003
"FriendlyName"="ACT! Documents Tab Add-In"
"Description"="ACT! Documents Tab Add-In"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect]
"CommandLineSafe"=dword:00000000
"LoadBehavior"=dword:00000003
"FriendlyName"="ACT! Office 2007 Addin"
"Description"="ACT! Office 2007 Addin."

 

[HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn]
"CommandLineSafe"=dword:00000000
"LoadBehavior"=dword:00000003
"FriendlyName"="ACT! Documents Tab Add-In"
"Description"="ACT! Documents Tab Add-In"

[HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect]
"CommandLineSafe"=dword:00000000
"LoadBehavior"=dword:00000003
"FriendlyName"="ACT! Office 2007 Addin"
"Description"="ACT! Office 2007 Addin."

 

View solution in original post


All Replies
Platinum Super Contributor
Posts: 5,275
Country: USA

Re: ACT 2010: MS Word startup delay

Try running 'Detect and Repair' in MS Word.  It will be located within the Word Help menu.

Greg Martin
Sage
Copper Contributor
Posts: 13
Country: Canada

Re: ACT 2010: MS Word startup delay

Good suggestion.  The detect and repair completed successfully.  Unfortunately did not fix the problem.

 

According to http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2517...  the product known as "58795EE4-FCF7-43A4-A5F6-269E69D0CD0B" is ACT itself.  I think something related to the ACT install is not being properly registered with MS Office.

Solution
Accepted by topic author pmcbride
‎09-25-2015 03:20 AM
Copper Contributor
Posts: 13
Country: Canada

Re: ACT 2010: MS Word startup delay

So I resolved the problem by removing the ACT specific information at:

1)  HKLM\SOFTWARE\Microsoft\Office\Word\Addins

2)  HKCU\Software\Microsoft\Office\Word\Addins

 

The information was almost the same.  I am not sure I had to delete both HKLM and HKCU...but it worked

 

The difference in startup time of MS Word was immediate and dramatic.  I suggest that the Addin is potentially assuming Office 2007.

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn]
"CommandLineSafe"=dword:00000000
"LoadBehavior"=dword:00000003
"FriendlyName"="ACT! Documents Tab Add-In"
"Description"="ACT! Documents Tab Add-In"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect]
"CommandLineSafe"=dword:00000000
"LoadBehavior"=dword:00000003
"FriendlyName"="ACT! Office 2007 Addin"
"Description"="ACT! Office 2007 Addin."

 

[HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ACT7.OfficeAddIn]
"CommandLineSafe"=dword:00000000
"LoadBehavior"=dword:00000003
"FriendlyName"="ACT! Documents Tab Add-In"
"Description"="ACT! Documents Tab Add-In"

[HKEY_CURRENT_USER\Software\Microsoft\Office\Word\Addins\ActOffice2007Addin.Connect]
"CommandLineSafe"=dword:00000000
"LoadBehavior"=dword:00000003
"FriendlyName"="ACT! Office 2007 Addin"
"Description"="ACT! Office 2007 Addin."

 

Copper Contributor
Posts: 13
Country: Canada

Re: ACT 2010: MS Word (and Excel) startup delay

The same issue has surfaced with Excel...which was similarily resolved.