12-22-2011 09:21 PM
Installed ACT 2010 and SP! and HF4 successfully.
Other versions have HF5
Need upgrade to be able to use remote databases.
Get error after file unzips saying its the "wrong version"
12-23-2011 06:31 AM
Be sure to check the build number under Help > About ACT!. Check it against the version listed in the SP1 HF5 update article: KB Articel 25996.
12-23-2011 06:50 AM
Thanks for quick reply.
The build installed is 12.0.409.0 hot Fix 4 which I beleive is correct for HF4
I know I want build 12.1 and I recall seeing something in an article, but I do not know how to get to it.
I am trying to install HF5 over HF4 and it is not working. I did it on other machines but do not remember the sequence.
Do I need to uninstall HF4? If so, how?
12-23-2011 07:21 AM
You will need to apply the Service Pack 1 update first (build will then be 12.1), then you can apply Hot Fix 5. Here is an article with instructions: KB Article 25927