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ACT 2010 Email History

Copper Contributor
Posts: 25
Country: United States

ACT 2010 Email History

Hello All,

 

     I just have a general question regarding ACT 2010.  I have a client who is using it for their business and a question that came up in Emails being listed in the History Tab for a contact.  When he writes an email it will launch Outlook and when he sends a new history entry is created.  When he receives emails from that same contact nothing happens on the ACT side as far is it going into the History Tab unless he clicks the Quick Attach button in Outlook.  This is the way its supposed to work correct?  He's basically asking if he receives email should it automatically show up in the history tab of ACT.  Thanks

-Bobohost