Community
Showing results for 
Search instead for 
Do you mean 
Reply

ACT 2010 - Does scheduled backup require an unused user licence to run

Accepted Solution Solved
New Member
Posts: 3
Country: United_Kingdom
Accepted Solution

ACT 2010 - Does scheduled backup require an unused user licence to run

I have just updated from ACT6.0 to ACT 2010 (5 user licence) and am now using a 2003 server to host the shared database and run a scheduled backup of the data during the day.

 

I have created a “backup” user with administrator privileges to do this and this user will only be used to run the scheduled backup and will not log in to use the database in any other way. I have done this as I don't want a normal user to run with administrator privileges during normal use.

 

My question to you all is, do I need a dedicated licence for this scheduled backup or does ACT allow the scheduled backup to run without consuming a licence? I don’t want the backup to fail because I have 5 normal users using ACT but neither do I want to waste a licence just to backup the system.

 

Is I said I have only just installed and activated ACT but as I bought the software over 45 days ago I can’t use the ACT 45 days of free support it came with despite the fact that the documentation suggests that support is 45 days from when you activate the product, not from when you order it…. But that’s a discussion I need to have elsewhere L

 

Any thoughts?

 

Thanks,

 

Rob


Accepted Solutions
Solution
Accepted by topic author eurorecycling
‎09-25-2015 03:20 AM
Copper Elite Contributor
Posts: 118
Country: United_Kingdom

Re: ACT 2010 - Does scheduled backup require an unused user licence to run

Yes that's correct I'm afraid. 'Active Pending' is indicative only of the fact that those users have not yet logged in for the first time. Once the total number of Active users logged in reaches the licence limit, no further users will be able to achieve the status of 'Active' without first making other users 'Inactive'.

Please feel free to call us if you need further advice on this.


Will Ingleby
ACT! Certified Product Specialist

Solutions for Accounting & CRM (UK)

View solution in original post


All Replies
Copper Elite Contributor
Posts: 118
Country: United_Kingdom

Re: ACT 2010 - Does scheduled backup require an unused user licence to run

You don't need a seperate user account to run the backup 'per se', but the Scheduler does need to be 'authorised' by one of your ACT! user accounts. You say that the backup user you've created would only ever be used to run the backup, however you have to have at least one Admin user in ACT so does this mean one of your other users is set up a an Administrator? If so, use that one to authorise the Sceduled backup. If not, you'd have to have a further user account reserved for the Administrator in any case.

Will Ingleby
ACT! Certified Product Specialist

Solutions for Accounting & CRM (UK)

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT 2010 - Does scheduled backup require an unused user licence to run

New Member
Posts: 3
Country: United_Kingdom

Re: ACT 2010 - Does scheduled backup require an unused user licence to run

Thanks Will,

 

That confirms what I suspected and unfortunately leaves me with a problem in that unless the backup user is actually logged in permanently it could be locked out by anyone using the last available licence and unable to do the backup.

 

I now need to work out how to auto login that user to ACT after a power fail or other system restart to make sure that unattended backups always work.

 

Best,

 

Rob

Copper Elite Contributor
Posts: 118
Country: United_Kingdom

Re: ACT 2010 - Does scheduled backup require an unused user licence to run

Ahh.... no.... ACT! lincensing is not based on pure concurrency. You have to specifically name 'Active' users - it isn't just a 'first past the post' system where the licence permits logins up-to-licence-number and then denies further logins. If you have 5 normal day-to-day users and are using a 6th (Administrator) login to authorise the Scheduler, you will need a 6 user licence.


Will Ingleby
ACT! Certified Product Specialist

Solutions for Accounting & CRM (UK)

New Member
Posts: 3
Country: United_Kingdom

Re: ACT 2010 - Does scheduled backup require an unused user licence to run

Thanks again Will,

 

I need to go away and read the manual... again. First past the post is exactly what I though I had read in the manual and in the messages I have from the admin section.

I currently have 9 users. 7 are "active-pending" 2  are logged in and the message I see is that 3 more [of the remaining 7] can login then all the licenses will be consumed unless the logging in user has their own....

 

Best,

 

Rob

Solution
Accepted by topic author eurorecycling
‎09-25-2015 03:20 AM
Copper Elite Contributor
Posts: 118
Country: United_Kingdom

Re: ACT 2010 - Does scheduled backup require an unused user licence to run

Yes that's correct I'm afraid. 'Active Pending' is indicative only of the fact that those users have not yet logged in for the first time. Once the total number of Active users logged in reaches the licence limit, no further users will be able to achieve the status of 'Active' without first making other users 'Inactive'.

Please feel free to call us if you need further advice on this.


Will Ingleby
ACT! Certified Product Specialist

Solutions for Accounting & CRM (UK)