We've used ACT! for years and I've always done work on changing processes/stages. We've now moved to having a "MotherShip" at one of the remote locations. We've assigned administrative power to a couple of us yet we aren't able to administer... specifically on modification of process/templates and more. What are we doing wrong or is this a "downgrade" from the previous version.
I'm assuming that the OS on that computer is either Vista or Windows 7. The issue are seeing is caused by Microsoft. Unless you disable the UAC, an administrator login to Windows doesn't run programs in administrator mode. To do that you would need to right click on the ACT! icon and select run as administrator.
Roy, thank you. That did allow us to get into the design templates but not Tools/Define fields... not sure why, must be an ACT! 2010 thing... seems we can only modify those processes/fields on the Mothership.