04-30-2013 02:36 PM
I currently have ACT 2010 Version 12.0.409.0 Hotfix 3 installed on a Windows 7 laptop running Windows professional and Office 2007 professional. The hotfix install instructions are not sufficient to help me find and stop Network Sync Service.
There are two log-ins; one for Administrator and one for me as End User. End-User also has admininstrative priveleges. ACT and databases are installed under End- User. Do I need to be in Admin to find and stop Network Sync Service? Either way, I do not understand how to find and stop Network Sync Service. Am I supposed to first type CMD or use a search bar? The remaining steps for install are fairly straightforward.
04-30-2013 04:49 PM
You can't instqall HF4 with out having service pack 1 installed. If you are using Pro you don't have a separate network sync service, the ACT! program provides that service.
05-01-2013 03:09 PM
06-05-2013 01:31 PM
I still have not received reply to resolve the main issue with Act 2010 that I am having. When I attempt the update to SP1 using either ACT2010SP1US_Update_HF1 or ACT2010SP1HF downloads, upon restart, ACT fails to open and puts out an error message that flashes on screen too abruptly to read, but may have something to do with the SQL server. From there I can neither repair nor re-install ACT, and instead I must restore my computer to a time prior to attempting the SP1 update. My computer is a Windows 7, 32 bit. On computer there is my profile, with admin rights and an admin profile. The computer is not networked to other computers, ACT2010 is not installed on other computers, and I do not syc ACT with other computers or handhelds. I possess both an ACT2010 disk and an ACT2010 Premium disk , the former at HotFix 3 level. As instructed in release notes, I advanced my ACT2010 to Hotfix 4 prior to attempting the SP1 update. BTW: the Premium was sent to me in error and I have no specific purchased key for it. Is there anyone out there that can explain how to complete an SP1 update for a single license ACT2010 that is not set up for synchronizatioin?
Additional notes: I am beginning to suspect that SP1 update was only written for ACT2010 Premium. I do not know if my purchased key for ACT non-premium will work with premium. Noone at Sage can tell me why my account with Sage is listed as ACT2010 Pro. The term Pro replaced the term Premium but not until ACT 2011. I have heard that the bug fixes promised to me when my software was under warranty will require successful SP1 update. All the release notes associated with the SP1 update seem to have been written for multi-license ( ie Pro users). If there is no SP1 update for my stand alone ACT2010, then should not SAGE provide me with a valid key for ACT2010 Premium? The features that require fixing were promoted to me at the time of purchase, and were important parts of my decision to upgrade from ACT2008.