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ACT 2009 reverts to Act email

Champion Listener
Posts: 21
Country: United States

ACT 2009 reverts to Act email

Despite the fact that I have set up ACT 2009 to use Outlook for email, it has suddenly started to use ACT email when I try to open a saved document.  I can occasionally get it to go back to Outlook, but only once in a while.  Quite bad since there doesn't appear to be HTML support in Act email.

 

Anyone have a solution?

 

Dan

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT 2009 reverts to Act email

When you say this happens when "open a saved dopcument", to what are you referring?  Are you opening an email attachment from within a contact's history?  And is the only time it happens, or does it happen when you create a new email message as well?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.