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ACT 2009 on Vitsa machine - Cannot access databases after sleep/hibernate

New Member
Posts: 1
Country: USA

ACT 2009 on Vitsa machine - Cannot access databases after sleep/hibernate

We have an employee who has a Vista machine.  We all use ACT 2009.  For some reason, lately when he lets his computer go to sleep, then when he wakes it up and tries to open an ACT databse (does not matter which one), it says the database could not be accessed.  In order to access this database, check your network connection and verify that your database server is available.... etc.  It's like once the computer goes to sleep, the server doesn't turn back on.

 

Does this make any sense?  Is there anything we can do aside from reinstalling?

 

Thanks in advance for your much-appreciated help!

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT 2009 on Vitsa machine - Cannot access databases after sleep/hibernate

[ Edited ]

Hello ServiceConcepts,
So are finding that the reason for this is that the SQL Server services is stopping when the computer hibernates? Is the user accessing a shared database or a local database?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.