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ACT 2009 not linked to Outlook

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Copper Contributor
Posts: 13
Country: United Kingdom
Accepted Solution

ACT 2009 not linked to Outlook

I've got a problem with ACT/Outlook 2003 integration one of our ACT users - the other 3 users are fine.

 

There appears to be absolutely no link between Outlook and ACT for this user, the integration is set up in ACT, the buttons and toolbars appear in Outlook, but no history is recorded in ACT at all. It doesn't matter if manual recording is tried, nothing turns up in ACT.

 

On one occasion an icon appears in the system tray which claimed to be the "ACT Attach History Progress Window", despite trying to use this "tool" to do something with the list of history items it seemed to be processing it just ignored button presses. Once closed the program disappeared, never reappeared and I cannot for the life of me find where this program/manager can be launched from

 

Any ideas please?


Accepted Solutions
Solution
Accepted by topic author MLUK
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT 2009 not linked to Outlook

Please see KB Article 19948 for possible solutions to this issue. To manually bring up the Quick Attach progress screen, type the following command in Start/Run (XP) or Start/Search (Vista):

 

"C:\Program Files\ACT\Act for Windows\Act.Outlook.Service.exe" -showqueue

 

* include the quotes and the space after .exe"

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

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All Replies
Solution
Accepted by topic author MLUK
‎09-25-2015 03:20 AM
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT 2009 not linked to Outlook

Please see KB Article 19948 for possible solutions to this issue. To manually bring up the Quick Attach progress screen, type the following command in Start/Run (XP) or Start/Search (Vista):

 

"C:\Program Files\ACT\Act for Windows\Act.Outlook.Service.exe" -showqueue

 

* include the quotes and the space after .exe"

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 13
Country: United Kingdom

Re: ACT 2009 not linked to Outlook

Thanks Greig, that's worked at last!
New Member
Posts: 1
Country: France

Re: ACT 2009 not linked to Outlook

Good tip, Thank You !