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ACT! 2009 and MS Word

New Member
Posts: 3
Country: United Kingdom

ACT! 2009 and MS Word

Hi,

 

I was running a demo version of ACT! 2009 on my laptop, from the second i installed ACT! i started having the following problems with MS Word

 

  • Could not use mouse to position cursor or highlight
  • I could open word once but then if i try to open any other word documents the application would not open

 

If I close all word applications then run task manager the list of processes still shows WINWORD.EXE running, if i end this process the above problems resolve themselves until i open a word document and it starts all over again.

 

This propblem occurs if ACT! is open or closed

 

As soon as I un-install ACT! the problems do not happen.

 

I now have the full version of ACT! on CD and ready to load on 6 laptops at work, but I dont want to install it if the above problems occur,

 

Does anyone know why these problems happen

 

Thanks

 

Shaun

Copper Super Contributor
Posts: 206
Country: USA

Re: ACT! 2009 and MS Word

This problem is solved by editing a registry entry

 http://support.microsoft.com/kb/940791

 

Brad Marquardt
realtimeACT, Inc
Colorado, USA
New Member
Posts: 3
Country: United Kingdom

Re: ACT! 2009 and MS Word

This is a fix for Vista and MS word 2007 and does not apply to my set-up which is XP and Word 2003

 

Anymore ideas?