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ACT! 2009 & Outlook quick attach feature

New Member
Posts: 7
Country: United Kingdom

ACT! 2009 & Outlook quick attach feature

Hi, i'm trying to set up the quick attach feature to record history in ACT when emails are sent and received.

 

I have gone through the email setup in ACT and have tried clicking "quick attach" in outlook, but absolutely nothing happens.  I have tried restarting my machine but nothing has changed.  I'm sure there's probably some simple check box that i've missed but having spent a long time looking through the system and the help i can't find any obvious solution.

 

Any suggestions are very much welcomed please?

Moderator
Posts: 4,395
Country: USA

Re: ACT! 2009 & Outlook quick attach feature

Make sure Act.outlook.service.exe is running under processes.  If it isn't running, you can open it from C:\Program Files\ACT\ACT for Windows.