Community
Showing results for 
Search instead for 
Do you mean 
Reply

ACT! 2009 & Outlook 2007 issue

Copper Contributor
Posts: 61
Country: USA

ACT! 2009 & Outlook 2007 issue

Got a client with ACT! 2009 & Outlook 2007 when creating a new email message in Outlook, clicking on the To: box does not show the ACT! address book entries. Uninstalled ACT! & re-installed. Upgraded to version 11.1.183.0 Hot Fix 1. Same results when using the demo database & Outlook; no contact list appears. Client had some type of computer issue, but IT guys resolved it. Any thoughts?

Greater Chicago area ACC
Bronze Super Contributor
Posts: 1,170
Country: USA

Re: ACT! 2009 & Outlook 2007 issue

Check to see if the ACT! Outlook Addin is disabled in Outlook...

Copper Contributor
Posts: 61
Country: USA

Re: ACT! 2009 & Outlook 2007 issue

The ACT! add-in in Outlook is indeed there. The requisite icons in Outlook are there.

Greater Chicago area ACC
Bronze Super Contributor
Posts: 1,170
Country: USA

Re: ACT! 2009 & Outlook 2007 issue

So if you use the "Attach to Contact" button to attach an email does it work?

New Member
Posts: 3
Country: USA

Lousy Customer Service............customer support

Sage Act:

 

I have been trying to get personal help for my 2012 version from Sage Act and have gotten nowhere with you. In fact, I am to be charged $100.00 for transferring data from my previous version of Sage Act. I need help and I am not getting anywhere. If you (Sage Act) care about your customer, please contact me at 919-349-7123 (Physician Rx Weight Loss & Hormone Center).

 

Thanks, Thomas Jones, Clinic Director!

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Lousy Customer Service............customer support

Hello Thomas,

Welcome to the Sage ACT! Online Community!

 

Can you provide some additional information about your situtation:

- Are you getting an error upgrading the database to 2012?  If yes, what is error?

- Are you able to open the ACT! Demo database (to test the installation)?

- Is the original installation still available (is this transferring to a different computer?

 

 

Greg Martin
Sage
New Member
Posts: 3
Country: USA

Re: Lousy Customer Service...........Customer support

To whom it may concern,

 

Yes I can provide additional information. I am extremely upset with this company. I have bought Sage Act Pro 2012 and want to transfer all of my contacts to the new database. The name of my database is "physicianrx", and my problem is that I can not get into it. I have never gotten into it! I know one log in, but when I go to use it a message comes up saying that an administrator of this database has modified the password policy and I must change the password, which is fine. However, after I change the password I still can not gain access to the database. I have fought numerous battles with this company and I give up. I'm tired of paying for a program that I can not get into to use. It's been said that the only way I can gain access is to pay $100+  to get a new login, and I'm sorry but I can't pay another penny. I've never got into the program and I paid good money for it but Sage Customer Service says it's not their problem it's my problem. Can you get me someone that will help me ASAP? Otherwise I need to go to the Better Business Bureau.

 

Thanks,

Tom

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Lousy Customer Service...........Customer support

Hello Tom,

Please see your Private Messages in this forum regarding this issue.

 

Thank you,

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.