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ACT! 2009 V 11.0.0.367 intermittently refuses to dispaly Regarding & Details column

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Copper Contributor
Posts: 41
Country: USA
Accepted Solution

ACT! 2009 V 11.0.0.367 intermittently refuses to dispaly Regarding & Details column

We recently upgraded to this version ... installations went well, near as I can tell. However, every once in awhile the "Regarding & Details" column refuses to display all of the data, and/or the subject lines of emails, etc.

 

Quitting and relaunching ACT resolves the issue  ... for awhile, anyway.

 

Anyone else experiencing this?

 

thanks,

 

Rick


Accepted Solutions
Solution
Accepted by topic author rickpiet
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: ACT! 2009 V 11.0.0.367 intermittently refuses to dispaly Regarding & Details column

Rick,

 

This sounds like a refresh issue.  Try turning off hardware acceleration. 

 

You'll only need to follow the hardware acceleration part of the KB.

Display Does Not Completely Refresh When Changing From One View to Another

 

 

View solution in original post


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Solution
Accepted by topic author rickpiet
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: ACT! 2009 V 11.0.0.367 intermittently refuses to dispaly Regarding & Details column

Rick,

 

This sounds like a refresh issue.  Try turning off hardware acceleration. 

 

You'll only need to follow the hardware acceleration part of the KB.

Display Does Not Completely Refresh When Changing From One View to Another

 

 

Tuned Listener
Posts: 58
Country: USA

Re: ACT! 2009 V 11.0.0.367 intermittently refuses to dispaly Regarding & Details column

David,

What do you do when turning of the accelerator does not fix it?

 

Thanks

Rusty