04-09-2013 07:17 AM - edited 04-09-2013 07:38 AM
I moved database from windows xp computer to a windows 7. I did not use the detach method, instead I used the backup restore method.
My old computer reads that it has enough licenses for 14 users and at the bottom of manger users it says I have enough for 4 more licenses.
New computer reads that it has enough licenses for 8 users. I do have 8 users that are able to sync fine, but the 9th users is getting the error saying "not enough licenses". The 10th user is currently inactive.
I have manually added the license from the 9th user on to the database server. But I still get the error.
Any help?
Thanks
04-11-2013 07:46 AM
Yes, go ahead and add all of the licenses to the new computer - then close/reopen ACT! to verify they are recognized and the count increases.
You have posted in the Sage ACT! board (instead of Premium board), so it appears you have the Pro version (not Premium). If that is correct, the Pro version is limited to 10 active usernames. This is set to username, not concurrent users - if you have 14 users who will be signing in (even if not all at the same time), the Pro version will only allow the first 10 to sign in (because they will be assigned a license). To have 14 active users would require the Premium version.
04-11-2013 06:47 AM
04-11-2013 07:39 AM
04-11-2013 07:46 AM
Yes, go ahead and add all of the licenses to the new computer - then close/reopen ACT! to verify they are recognized and the count increases.
You have posted in the Sage ACT! board (instead of Premium board), so it appears you have the Pro version (not Premium). If that is correct, the Pro version is limited to 10 active usernames. This is set to username, not concurrent users - if you have 14 users who will be signing in (even if not all at the same time), the Pro version will only allow the first 10 to sign in (because they will be assigned a license). To have 14 active users would require the Premium version.
04-11-2013 08:18 AM - edited 04-11-2013 08:22 AM
Yes we do have PRO version. So I guess only 10 username.
Can you explain the second part of your answer again ?
"This is set to username, not concurrent users - if you have 14 users who will be signing in (even if not all at the same time), the Pro version will only allow the first 10 to sign in (because they will be assigned a license). "
Does this mean When I create a remote database I pick one of the 10 username and have 11th user login and sync with one of the username I picked?
Thank You for your help.
04-11-2013 08:22 AM
04-11-2013 08:32 AM
04-11-2013 09:06 AM
While there isn't anything built into the program that would prevent multiple users from signing in with the same username, it would be a violation of the licensing agreement.
Some downsides to doing this:
- Loss of tracking actions
- Loss of record ownership
- Unable to schedule for specific user
- Possible database corruption due to conflicting updates by same username at same time
04-11-2013 09:23 AM
04-11-2013 09:26 AM
Unless you buy four additional licenses that would still be a violation of the license agreement. You need to upgrade to the premiun version with the correct number of licenses.