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ACT! 2009 Broadcast E-mail no lookup pull down menu

Tuned Listener
Posts: 5
Country: United States

ACT! 2009 Broadcast E-mail no lookup pull down menu

(Background) After a year of struggle with hardware & ACT!, it is finally installed on my nifty HP Pavilion TX100z, 4GB memory, 250 GB HD running MS Windows Vista ultimate 64 bit. ACT! 2009 seems to run quicker than previous editions and I am loving the way I can put a person into multiple Groups easily.

 

Problem - Doing a broadcast e-mail to a lookup, the lookup option does NOT show just the lookup records for selection.  Instead, either Outlook crashes or I get ALL records.

 

Any solutions or letting me know I am not alone with this problem would be great.  Thanks,

Moderator
Posts: 4,395
Country: USA

Re: ACT! 2009 Broadcast E-mail no lookup pull down menu

How are you trying to send the emails?  It sounds like you're doing a lookup and opening the ACT! address book in Outlook.  This will only show all contacts.  If this is what you're doing, try performing a mail merge instead.

 

How to Perform a Mail Merge in ACT!