04-21-2008 01:19 PM
I am having the two following problems (among others but these are the most recent and troubling) with ACT 2008:
1) ACT templates are no longer working in Word 2007. I cannot edit and save, nor do a "save as" for any ACT template.
2) ACT is no longer recording the history for documents created in Word 2007
I have Word set as my word processor. I just recently bought a new computer and both of these functions were working fine on my old computer. I am running Windows XP PRO.
We have run all of the diagnostics on ACT and WORD and done everything else we can think of to try to figure this out. I even contacted a consultant who was unable to help me figure it out. Does anyone have any ideas??
I open an existing template. If I try to edit and save it, I get the following error message: "Document is already in use." If I do "save as," all I get are the Word document types. I cannot save a template as an "adt". As to recording history, on my old computer, when I printed a document that I'd created while in ACT using Word, I would get a window that would ask me if I'd like to record the history. I am no longer getting this message, nor is any history being recorded.
Any help anyone can offer is greatly appreciated.