05-25-2008 08:25 PM
The initial problem I encountered was with the installation of SQL Server 2005. This was not an ACT issue, but a Windows issue. I uninstalled the all the components of MS SQL Server except for MSXML 6.0 Parser. Windows would not allow me to uninstall this.
I discovered this page with instructions on uninstalling MSXML 6.0 Parser. http://tinyurl.com/3to4ee
This page led to the following application: Your Uninstaller! 2008. http://www.ursoftware.com/download.php. Download the trial version and uninstall MSSML 6.0 Parser completely from your system.
I then ran the ACT! 2008 setup and it worked like a charm.
Based on my reading on the web, it sounds like this is a flaw with Microsoft.
05-30-2008 09:49 AM
According to tech support, just over 70% of install issues are with the Microsoft components... SQL, .Net, etc
I heard MS actually sent 2 of their development staff to sit on the Sage support lines for a day to help resolve some of the issues and identified 3 new MS bugs they wern't previously aware of.
You can only guess at the cost of the support contract Sage must pay MS to get that kind of treatment :-)