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ACT 2008 Sync Hangs

Astute Commentator
Posts: 78
Country: USA

ACT 2008 Sync Hangs

[ Edited ]

Publisher Database: Windows XP, ACT 2008 Standard

Remote Database: Windows XP, ACT 2008 Standard

Sync Method: Hamachi

 

One of my remotes switched to a different laptop.  Installed ACT, loaded a new remote database, and performed a sync and everything was working great.

 

He got it home and every time he attempts a sync it gets stuck at the same place:

 

======== SYNC SESSION - 2/28/2010 4:51:59 PM ========

[ Info | 2/28/2010 4:51:59 PM ]Message: Synchronization started.
[ Info | 2/28/2010 4:51:59 PM ]Message: Server object created.
[ Info | 2/28/2010 4:52:27 PM ]Message: Checking if schema changes are available for sync.
[ Info | 2/28/2010 4:55:47 PM ]Message: Server establishing synchronization with remote database: REVERENCE17
[ Info | 2/28/2010 4:55:47 PM ]Message: Server generated remote sync session identifier: e0a651ab-2ea5-4427-b46a-9ce94bb5b188:<Reverence17>
[ Info | 2/28/2010 5:17:56 PM ]Message: Checking if data changes are available for sync.
[ Info | 2/28/2010 5:19:16 PM ]Message: Server initialized database send session: 3
[ Info | 2/28/2010 5:19:48 PM ]Message: Server initialized. 

 

On his end the progress bar just stops moving and after an hour or more he has to shut down/restart his laptop.  There have been no database or layout canges since I synced successdully.  A sync normally takes 5-10 minuets.   He is turning off his firewall before initiating the sync.

 

Any suggestions appreciated!

 

Here's the log from my first successful sync:

 

======== SYNC SESSION - 2/23/2010 6:19:15 PM ========

[ Info | 2/23/2010 6:19:15 PM ]Message: Synchronization started.
[ Info | 2/23/2010 6:19:15 PM ]Message: Server object created.
[ Info | 2/23/2010 6:19:17 PM ]Message: Checking if schema changes are available for sync.
[ Info | 2/23/2010 6:19:26 PM ]Message: Server establishing synchronization with remote database: REVERENCE17
[ Info | 2/23/2010 6:19:26 PM ]Message: Server generated remote sync session identifier: 8dfd3cb6-7aa4-4336-8d93-2d318c03ad36:<Reverence17>
[ Info | 2/23/2010 6:19:33 PM ]Message: Checking if data changes are available for sync.
[ Info | 2/23/2010 6:20:25 PM ]Message: Server initialized database send session: 1
[ Info | 2/23/2010 6:20:37 PM ]Message: Server initialized.
[ Info | 2/23/2010 6:20:51 PM ]Message: Synchronization completion done.
[ Info | 2/23/2010 6:20:51 PM ]Message: Synchronization has completed.
[ Info | 2/23/2010 6:20:51 PM ]Message: Items sent:
Sync - Updated 1
Total Records Synchronized - 1
Files - Attempted 0, Completed 0
Exceptions Occurred - 0

[ Info | 2/23/2010 6:20:51 PM ]Message: Items received:

[ Info | 2/23/2010 6:20:55 PM ]Message: Items received:
Security - Added 2, Updated 2
Total Records Synchronized - 4
Files - Attempted 0, Completed 0
Exceptions Occurred - 0

[ Info | 2/23/2010 6:20:55 PM ]Message: Items sent:
Sync - Updated 1
Total Records Synchronized - 1
Files - Attempted 0, Completed 0
Exceptions Occurred - 0

Message Edited by rab5649 on 02-28-2010 03:31 PM
Message Edited by rab5649 on 02-28-2010 03:32 PM