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ACT! 2008 - Sync Error

New Member
Posts: 2
Country: United States

ACT! 2008 - Sync Error

Upgraded to ACT! 2008 in May - all in all - things going fine.  Have a remote user - able to sync successfully unit July 14, 2008.

 

Now - getting an error message - 'synchronization has failed.  Exchange of watermarks failed.  The database cannot sync because data is unavailable'

 

Anyone with ideas or experience on how to resolve?

Moderator
Posts: 4,395
Country: USA

Re: ACT! 2008 - Sync Error

sz9t52,

 

Run database maintenance from ACT! Diagnostics on both the remote and parent database.

 

Database Rebuild and Repair Procedures

New Member
Posts: 3
Country: United States

Re: ACT! 2008 - Sync Error

I have the same problem as described.  I have been synchronizing daily with no issues until now.  Others in my company are still able to synchronize with no problems. I searched the support knowledge base and the solution proposed was to create a new remote database and install that one and synchronize.  However, I still get the same problem after doing this.  I have also tried database maintenance and still have the problem.

 

Any ideas?