Community
Showing results for 
Search instead for 
Do you mean 
Reply

ACT!2008 - Outlook 2003 emails attached in history are unreadable

New Member
Posts: 2
Country: United Kingdom

ACT!2008 - Outlook 2003 emails attached in history are unreadable

I am set up to attach the contents of emails from Outlook 2003 as history items (rather than as files).  Occasionally, generally with long emails, the contents is completely garbled.  The text looks like a mixture of square boxes and chinese characters.

Has anybody seen this before?  Is it a known problem with an easy solution?

Moderator
Posts: 4,395
Country: USA

Re: ACT!2008 - Outlook 2003 emails attached in history are unreadable

Based on the information provided, your issue appears to be associated with a previously reported issue.  Workaround is to attach the whole email as an attachment. I apologize for any inconvenience this issue may cause.
New Member
Posts: 2
Country: United Kingdom

Re: ACT!2008 - Outlook 2003 emails attached in history are unreadable

Thanks. My local reseller suggested the work around as a solution until we found out if there was a fix available.  Do you know if this issue is fixed in ACT!2009 or even ACT!2010? I should probably upgrade anyway and this would push me into doing it sooner rather than later.