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ACT 2007 won't accept contact's address

New Member
Posts: 2
Country: United States

ACT 2007 won't accept contact's address

I can enter a client's name, company, phone and email without a problem, but if I add a street address or city I get this message: "The contact no longer exists in the database."  Strangely, the contact does exist anyway.  This seems to be an issue that has developed since I created a set of groups (Active and Inactive) to sort clients. 

 

Do I need to reinstall the software?  Are there registration issues associated with doing that?

Moderator
Posts: 4,395
Country: USA

Re: ACT 2007 won't accept contact's address

Disable duplicate checking from Tools -> Preferences.
New Member
Posts: 2
Country: United States

Re: ACT 2007 won't accept contact's address

I tried that and even restarted my computer, but it still doesn't work.