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ACT 2007 crashes Outlook 2007

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Copper Contributor
Posts: 11
Country: Canada
Accepted Solution

ACT 2007 crashes Outlook 2007

I am running Act 2007.  My email client is outlook 2007.  My problem is that everytime I install Act on my computer it disables outlook.  What happens is that I will try to open outlook, it will come up and stay open for about 5 seconds then in crashes and closes.  If I uninstall act outlook works fine.  I know that they are not compatable, but is there now way to have them co-exist on the same computer?  I am not trying to link them at all. Does anybody know how to fix this?

Accepted Solutions
Solution
Accepted by topic author dynamicfs
‎09-25-2015 03:20 AM
Copper Super Contributor
Posts: 110
Country: USA

Re: ACT 2007 crashes Outlook 2007

That is Outlook, Tools. Not ACT! Tools.
Dave Worral
ACC@Customer-IT.com
ACT! Consultant & Premier Trainer

View solution in original post


All Replies
Moderator
Posts: 4,395
Country: USA

Re: ACT 2007 crashes Outlook 2007

Unfortunately, ACT! 2007 is not compatible with Office 2007.
Copper Contributor
Posts: 11
Country: Canada

Re: ACT 2007 crashes Outlook 2007

I understand that they are not compatible, but they should be able to on the same machine.  I am not having this issue with any other office '07 products, just outlook.  I am not trying to link them.  I would just like to have them both installed at the same time.  Is there no way to disable whatever add-in ACT is putting into outlook that is disabling it?
Moderator
Posts: 4,395
Country: USA

Re: ACT 2007 crashes Outlook 2007

Disable ACT! extensions from the add-in manager.  Tools > Trust Center > Add-ins.
Copper Contributor
Posts: 11
Country: Canada

Re: ACT 2007 crashes Outlook 2007

I will try that, thank you.  I will let you know how it turns out.
Copper Contributor
Posts: 11
Country: Canada

Re: ACT 2007 crashes Outlook 2007

I looked on the Tools menu and there is no option for Trust Center, is there somewhere else i can find this?
Solution
Accepted by topic author dynamicfs
‎09-25-2015 03:20 AM
Copper Super Contributor
Posts: 110
Country: USA

Re: ACT 2007 crashes Outlook 2007

That is Outlook, Tools. Not ACT! Tools.
Dave Worral
ACC@Customer-IT.com
ACT! Consultant & Premier Trainer