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ACT! 2007 (V9.0) and Windows Service Pack 3

New Member
Posts: 1
Country: United States

ACT! 2007 (V9.0) and Windows Service Pack 3

Please help!  I have ACT! 2007 (V9) and my company recently pushed the Service Pack 3 to our laptops and now my ACT! won't open.  I keep getting this error message:


"The "." character , hexadecimal value 0x00, cannot be included in an name. Line 1371, position 12."


Any ideas as to what the problem is?  I'm desperate because I can't access my database.  Please help!


Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: ACT! 2007 (V9.0) and Windows Service Pack 3

Hello kjarvis249,

Welcome to the ACT! Online Community. The error sounds like an issue with a configuations file. This may have occurred as a result of the update to SP3. If you have not already done so, I would advise uninstalling ACT! via the Control Panel, rebooting your machine, and then reinstalling.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.