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ACT 2007 - Hanging on Terminal server 2003

New Member
Posts: 5
Country: United Kingdom

ACT 2007 - Hanging on Terminal server 2003

We have ACT 2007 on a Terminal server which has been working fine with no problems - the last caouple of days we have not been able to open - flash screen comes up then locks/ hangs on next screen only thing you can do is a force close.

 

This is the same on remote desktop or running on the terminal server itself.

 

Log view does not show anything - the Event viewer only says the following after the you End ACT2007 as it is not responding.

 

Event ID 1002

Hanging application ActSage.exe, version 9.1.162.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

 

- I have also remove the Last Database opened within registry incase that was upsetting it.

 

Any clues or help will be most appreciative.

 

Thanks 

Russell

Moderator
Posts: 4,395
Country: USA

Re: ACT 2007 - Hanging on Terminal server 2003

When lauching ACT!, is ActSage.exe eating up CPU between 50%-99%?
New Member
Posts: 5
Country: United Kingdom

Re: ACT 2007 - Hanging on Terminal server 2003

Hi David,

 

ActSage.exe only reaches 25% on CPU usage.

 

After the flash screen appears the Act just hangs and in task manager the App is classed as Not Responding. 

Moderator
Posts: 4,395
Country: USA

Re: ACT 2007 - Hanging on Terminal server 2003

Please check your private messages.  Reply back to this thread with your results.

 

 

Thanks,

New Member
Posts: 5
Country: United Kingdom

Re: ACT 2007 - Hanging on Terminal server 2003

Hi David,

 

Thanks for the reply - tried what you suggested - could not find the 10 digit alphnumeric .sys files in system32 even after unhiding op sys files.

 

But completed eveything else and same problem occurs - at first did not load flash screen but now only gets that far.

 

Russell

New Member
Posts: 5
Country: United Kingdom

Re: ACT 2007 - Hanging on Terminal server 2003

David,

 

Thanks for your help so far - do you have any more suggestions of what could be the problem or do you think I need to uninstall completly and re-install from scratch?

 

Thanks

Moderator
Posts: 4,395
Country: USA

Re: ACT 2007 - Hanging on Terminal server 2003

Check this location for the files.  If not present, proceed with a reinstall.

 

C:\Documents and Settings\All Users\Application Data

New Member
Posts: 5
Country: United Kingdom

Re: ACT 2007 - Hanging on Terminal server 2003

David,

 

I un-installed twice - complete ACT 2007 and SQL 2005 Express ACT7 Instance but we still have the same problem after re-install - Server was rebooted at appropriate places.

 

Can anyone else help with this type of problem or if a potential app could cause a problem?

 

Thanks 

Moderator
Posts: 4,395
Country: USA

Re: ACT 2007 - Hanging on Terminal server 2003

Please contact technical support to have a support agent look into the issue.