04-05-2008 05:26 PM
06-22-2008 07:05 PM
I also am experiencing this error. We are using ACTv9 and did not convert from an earlier version of ACT. When I add a custom activity I get this error message, when I try to update activity type result names I also get this error message, and when I try to deactivate an activity again I get this message. Basically when I try to manage activities full stop, I get this error message, and cannot proceed.
06-22-2008 07:18 PM
You might try this ACT! Knowledge Base article - http://tinyurl.com/45o89q
If not, What version of ACT! (the full build from Help | About)?
Also, does the same thing happen in the demo database?
06-22-2008 08:09 PM
Thanks for your prompt assistance. I have done an check and repair = successful. Just tried the demo database = same error occurring.
Version we are using is: ACT! by Sage Premium for Workgroups 2007 (9.0) (ST Edition) Version 18.104.22.168, Hotfix 1, English (Australia)
Any idea of what to try next?
06-22-2008 08:22 PM
If it happens on the demo database, it's unlikely to be corruption in the database. It might be either .Net or damagae to the ACT! application.
This is a procedure I wrote to get the most clean install possible:
Uninstall any version of ACT! from Windows Control Panel | Add/Remove Programs
Use the Uninstaller.exe from the ACT! KB 19338 (the exe, not the manual uninstall)
Uninstall .Net Framework (all versions) - this does NOT apply to Vista users as .Net 2.0 is part of the OS and can't be uninstalled
Perform a Selective restart with MSCONFIG as per ACT! KB 14499
Install .Net 2.0 Framework (only 2.0 for ACT! 9/10) from MS web site (only XP, not Vista)-
Install ACT! 10.0 full install
Install ACT! 9.01 patch if the previous install was the previous build and Hotfix 3
Restore from Selective Startup Mode with MSCONFIG