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ACT 2004 6.03 to 2011 PRO won't open database

Copper Contributor
Posts: 58
Country: United States

ACT 2004 6.03 to 2011 PRO won't open database

I am using Windows XP

I installed act 2011 pro.

I have re-indexed numerous times, but keep getting the same pop up message when trying to open my ACT 6 datase in ACT 2011.

It says, "The database cannot open because 1 or more files are missing.  Re-index the database and open the database again."

I have rebooted, but keep getting this message everytime.

 

Am I missing a step or doing something wrong?

 

I clicked on HELP to see if there was any updates and says I already have the latest version.

 

Thanks

Nickel Elite Contributor
Posts: 934
Country: USA

Re: ACT 2004 6.03 to 2011 PRO won't open database

[ Edited ]

Insure that act6 is not also running with your act2011 pro something version?


Below are the results of  my search on the knowledgebase
The database cannot open because 1 or more files are missing.  Re-index the database and open the database again

http://kb.swiftpage.com/app/answers/list/kw/The%20database%20cannot%20open%20because%201%20or%20more...

 

more specifically http://kb.swiftpage.com/app/answers/detail/a_id/19640/kw/The%20database%20cannot%20open%20because%20...

 

You should check this stuff below anyway.
Manually check for windows updates.

check your control panel /programs features - insure you have microsoft .net framework 4.5.....

Then,
Insure you have most current version of ACT!2011 Pro
Best way to check for ACT! updates is not from within the software.
Reference ACT!  Help / About
If you version of act! does not read as follows;
Sage ACT! Pro 2011 Version 13.1.111.0, Hot Fix 6

Then goto ACT!website download center  http://act.com/support/download-center/

The specific link you will need is
http://act.com/support/downloads/sage-act-pro-2011/
12/16/2011  Sage ACT! 2011 SP1  Hot Fix 6  ACT2011SP1HF6.exe
34100 KB

click the download button next to it and manually download/install it.  FSB  Smiley Happy

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: ACT 2004 6.03 to 2011 PRO won't open database

Will the database still open in ACT! 6?

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Contributor
Posts: 40
Country: United States

Re: ACT 2004 6.03 to 2011 PRO won't open database

NO!!!   However, I always save it to my portable hard drive and do daily back ups with idrive.

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: ACT 2004 6.03 to 2011 PRO won't open database

You need to focus on getting the database open in ACT! 6. If it won't open there it won't convert. The files missing error message from the conversion is a clue. The ACT! 6 database included approximately 25 linked files. 

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Contributor
Posts: 58
Country: United States

Re: ACT 2004 6.03 to 2011 PRO won't open database

I am about ready to pull out whatever hair I have left.  I got my ACT6 file to open and no matter what I try it won't open in ACT 2011.  I have done the Hot Fixes and everything else that's been suggested on ths thread ithout any luck.  I am at a loss with what to do next as I really want to use the newer ACT version.  I have spent many hours with this issue and have never had an issue like this with any other software.  I need a solution so I can move forward.  Thanks

Copper Contributor
Posts: 58
Country: United States

Re: ACT 2004 6.03 to 2011 PRO won't open database

One more tidbit.  I created a test database in ACT6 and it opened perfectly in ACT 2011.  Obviously, there is something wrong with my business database that ACT 2011 doesn't like.

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: ACT 2004 6.03 to 2011 PRO won't open database

That indicates there is damage to your business database so it needs to be repaired whether you were using it in ACT! 6 or converting to a later version of the ACT! program. There are some repairs to try in ACTdiag which may help. You can also check the ACT! knowledgebase for some field repairs which might help. You may need to contact and ACT Cettified Consultant about having a database repair done.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129