04-21-2016 11:45 AM
Setting up an auto sync in Act does not seem to do anything. Nothing is being sync'd to Outlook.
If I look at the processes running for the user, the Act.integration.exe isn't running.
How is this supposed to be triggered to run so that the scheduled syncs happen?
Does Outlook need to be in cached mode for this to work?
Also, a manual sync seems to transfer items to Outlook, but it takes over 25-30 minutes to complete, is this normal?
04-25-2016 03:59 AM
04-25-2016 07:52 PM
If a manual sync is started, then the Act!.integration.exe service starts too, and the manual sync works, although very long time to process. I would assume that the scheduled time to sync would happen after a manual sync.
Total contacts is 4197
Calendar set to sync 30 days back and 1 year forward, not sure how to check total items that would be.
I should note that this is a terminal server / Citrix environment, if that helps.
04-26-2016 01:36 AM
04-26-2016 07:35 AM
So the way this reads, its not going to work like it would locally where the process can just run all the time.
Is there no way to force that to start on login?
What workarounds do you provide your clients who use Act in Citrix?
04-26-2016 07:55 AM
The article just says that the first sync has to be manual. After that the scheduled sync will run.
04-26-2016 07:58 AM
Right, and I've witnessed this. However, in a Citrix environment, the users log out of the servers daily. This means that the whole process starts over the next time they log in.
So, every new login they will have to do a manual sync before any scheduled syncs happen. That's what I'm getting from that article.
04-26-2016 08:03 AM
That wasn't the way I read it. Citrix environments can be set up several different ways though. Sometimes when you start up your instance it is a fresh instance every time and your interpretation would be correct and sometimes when you start up your instance it remembers what happened the last time you logged in in which my interpretation would be correct. This is one of those cases where we can both be right just not at the same time! :-)
04-26-2016 08:05 AM
Yeah, unfortunately ours is one where its a new session each time. I might be able to get creative with the way the app opens where it launches both Act and the integration service on new logins. Otherwise I dont see a solution.
04-26-2016 08:16 AM
I could write a plugin to do it. You might want to create a post for the Share Your Ideas forum if there isn't already one there. I can see where a plugin to automatically sync contacts and calendars with Outlook would be useful in a Citrix environment. I don't think it would be that difficult to write. Send me a private email if you'd like to discuss it.