10-13-2015 06:16 PM
What is the compatibility of ACT Pro 17 and Office 2016 (combined with Windows 10 if anyone knows).
I am always scared to update because I don't have time to be an IT guy when I have sales and marketing to do.
10-14-2015 07:34 PM
OK I tried this on a non critical machine. I am using the Demo database.
I installed ACT 17, then the SP2 update, then the SP2 Hotfix 0
It loads but when I hit the email button in toolbar - I get message: Retrieving the COM class factory for component with CLSID ... failed due to the followinig erro -- 80040154 Class Not Registered - HRResult - 0x80050154
It does record history when I initiate an email from Outlook.
When I use thje WRITE / LETTER it works.
10-14-2015 08:03 PM
Update: I installed the Act-Outlook batch file (had to run as adminsitator) as indicated in http://community.act.com/t5/Act/Error-Message-80040154/td-p/1628
I am still getting that error. I rebooted and tried running ACT in Administrator
10-15-2015 09:00 PM
So this is still not working.,
I talked to two Swiftpage techs who dialed in to my computer who worked on it for about two hours.
We tried doing an Office Refresh
I did a clean uninstall (using RevoUninstaller) of Microsoft Office 365 and ACT and SQL Server
still have to hunt and peck for leftovers using info in a KB
I tried the ACT-Outlook batch file somewhere here
I tried to the CLSID batch file on this board.
I have tried running as administrator, disabling a Windows Firewall,, adding Act 17 SP2 and Hot Fix 0
Getting frustrated and scared to upgrade a mission critical machines.
Incidentially, I tried accessing a database on a server, and it still fails.
10-16-2015 04:00 AM
The most common fix for this can be found here: http://kb.swiftpage.com/app/answers/detail/a_id/23311/kw/com%20class
It basically involves re-registering the redemption.dll file or in some cases replacing it entirely.
If this makes no difference, another possibility is running both Act and Outlook as Admin. I no in your previous post you mentioed running as admin but I just wanted clarify that both Act and Outlook are being run as Admin.
Hopefully this helps. Let me know otherwise.
10-16-2015 06:21 AM
Opneed both ACT 17 and Outlook 2016 in admin mode and got the same error.
When I tried the iix above regsvr32 redemption.dll - it doesn't give me an error but doesn't give me a confirmation like the KB says it should... could that be the problem.