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ACT 16 Database Suddenly Locked

New Member
Posts: 4
Country: USA

ACT 16 Database Suddenly Locked

Out of the blue, my primary ACT contact database is locked and cannot be opened. I get a login screen [there's no password] so I hit OK and I'm told that the database can't be opened, I should the server, my Internet connection or my antivirus. 

 

Outlook is also [at the same time] complaining that the ACT database is improperly configured.

 

Where do I start?

 

Thanks and regards.

Nickel Contributor
Posts: 249
Country: United_Kingdom

Re: ACT 16 Database Suddenly Locked

In actdiag you can unlock a locked databasethat would be the first thing to do. 

New Member
Posts: 4
Country: USA

Re: ACT 16 Database Suddenly Locked

Thanks - I assume there's an actdiag.exe hidden in a folder somewhere?

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: ACT 16 Database Suddenly Locked

It's an executable that can be run from the start button.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 4
Country: USA

Re: ACT 16 Database Suddenly Locked

[ Edited ]

In the database list, the database of interest is shown as "suspect" and syncing, locked and shared fields are all "(null)". Clicking on "Action" in the toolbar crashes Actdiag with an unhandled exception error.

Platinum Elite Contributor
Posts: 6,652
Country: USA

Re: ACT 16 Database Suddenly Locked

Do you have a recent backup of the database? It would appear that the database is damaged or corrupted and needs repair. Swiftpage and several of the ACCs, including Techbenders, offer database repair service. If you contact out repair service we will do a free evaluation.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129