03-10-2014 02:27 PM
Out of the blue, my primary ACT contact database is locked and cannot be opened. I get a login screen [there's no password] so I hit OK and I'm told that the database can't be opened, I should the server, my Internet connection or my antivirus.
Outlook is also [at the same time] complaining that the ACT database is improperly configured.
Where do I start?
Thanks and regards.
03-12-2014 09:16 AM
It's an executable that can be run from the start button.
03-12-2014 01:47 PM - edited 03-12-2014 01:48 PM
In the database list, the database of interest is shown as "suspect" and syncing, locked and shared fields are all "(null)". Clicking on "Action" in the toolbar crashes Actdiag with an unhandled exception error.
03-12-2014 02:06 PM
Do you have a recent backup of the database? It would appear that the database is damaged or corrupted and needs repair. Swiftpage and several of the ACCs, including Techbenders, offer database repair service. If you contact out repair service we will do a free evaluation.