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ACT 11 and Outlook 2003

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New Member
Posts: 2
Country: United States
Accepted Solution

ACT 11 and Outlook 2003

I just installed a fresh version of ACT 11 on a laptop that was running ACT 6.0.  I have integrated it with Outlook 2003.  When I create a new e-mail message using ACT I cannot move the cursor inside of the message with my mouse or touch pad.  I can move the cursor in the email with the arrow keys.  I can highlight text with crtl and an arrow.

 

Any suggestions

 

Thanks

Clinton


Accepted Solutions
Solution
Accepted by dlunceford (Moderator)
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: ACT 11 and Outlook 2003

Uncheck Word as the email editor in Outlook

- Tools -> Options -> Mail Format

- Uncheck "Use Microsoft Office Word 2003 to edit e-mail messages"

View solution in original post


All Replies
Bronze Contributor
Posts: 955
Country: Australia

Re: ACT 11 and Outlook 2003

It sounds like you did not uninstall version 6 and it may be that as both are linked with Outlook this may be part of the problem. You could also try running Detect and Repair from within Outlook as it sounds like the problem is within Outlook not within ACT
Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
Solution
Accepted by dlunceford (Moderator)
‎09-25-2015 03:20 AM
Moderator
Posts: 4,395
Country: USA

Re: ACT 11 and Outlook 2003

Uncheck Word as the email editor in Outlook

- Tools -> Options -> Mail Format

- Uncheck "Use Microsoft Office Word 2003 to edit e-mail messages"

New Member
Posts: 2
Country: United States

Re: ACT 11 and Outlook 2003

That did the trick!  Deleting ACT! 6.0 did not have any effect.

 

Thanks

New Member
Posts: 2
Country: United States

Re: ACT 11 and Outlook 2003

Hi David,

 

I am new to the community.  I tried your fix and it did not work.  Also, I seemed to lose Outlook as a choice as it only will allow me to use Internet Mail and ACT.

 

tom

Moderator
Posts: 4,395
Country: USA

Re: ACT 11 and Outlook 2003

Try following the KB article below.

 

Outlook® is Missing as an Option in the ACT! E-mail Setup