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ACT 11 Database Open after New Windows Installation

New Member
Posts: 6
Country: Italy

ACT 11 Database Open after New Windows Installation

Hi Everybody,

 

I'm new register in the forum, I'm using ACT form some years (Starting with ACT 6).

Now I have a German version because my headquoarted is in Germany ( Version ACT! by Sage Premium 2009 (11.0) Version 11.0.0.367 German!

I use ACT 11 for more than 3 yesas, but now after a Virus (warm) on my laptop I need to refresh and install againn the Windows system.

Now everything is working, I was able to install ACT and I'm able to open the Demo Database, create a new one but I'm NOT able to open my old database.

I hade an error in Germa language that say more or less (Google transaltaor)

 

"Access to the database xxxxxx not possible. VERIFICATION your network connection and Availability del database server to date database access them. In fact must be a software firewall are disabled on your computer or server

Print F1 to receive instructions for TROUBLE"

 

Note: I never connect my database with the server. I work ONLY localy withe the DB on my laptop.

 

PLEASE HELP ME!!!!!!!

 

Second question lower importance: do you know if will be possible to change form DE to EN language without re installing everything??

 

Thank you to everybody will hel me!!

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT 11 Database Open after New Windows Installation

It sounds like the problem is the one in this ACT! Knowledge Base article -

http://kb.sagesoftwareonline.com/cgi-bin/sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1964...

 

Most likely it will be the PAD file items as you may have changed the machine name

New Member
Posts: 6
Country: Italy

Re: ACT 11 Database Open after New Windows Installation

WOW IT WORKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Thank you a lot, you save up one year of my work!!!!

Tahnk to you I'm able to save my 11000 contact!!!!

 

 

Now I have this message:"Error retrieving contact keys"

 

Second question:

from your poiny of view it will be possible to install two ACT on the same laptop, omne in English and another in German language???

New Member
Posts: 6
Country: Italy

Re: ACT 11 Database Open after New Windows Installation

I try to install a second ACT in English on the same Laptop but it doesn't work!

 

Now the situation is this:

 

First laptop

Originally installed the German Version

Try to remove the German and install the English version

It work, but the menu "File, Edit, View....ecc" are in German Language!

How I can change it???

 

Second Laptop

Never install Act

Now I have install the English version

It work and the menu File, Edit, View....ecc" are in English Language

 

How I can set up the fist one as the second one

 

Thank in Advance!

New Member
Posts: 6
Country: Italy

Re: ACT 11 Database Open after New Windows Installation

Hi,

 

no one can help me?

 

Do you thinkl that is I use uninstal exe or manualy remove proceduer to delete Act in German and than install English Language it will work?

 

I try with the ADD/Remove proceduer of Windows but when I Install the EN version the menu is in German!

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT 11 Database Open after New Windows Installation

I've never tried mixing the different language versions or replacing them on the same machine.

I'd speak to a German ACT! Consultant and get their advice
New Member
Posts: 6
Country: Italy

Re: ACT 11 Database Open after New Windows Installation

Hi,

 

thank you again for all of your support.

With your suggest and reading the forum I was able to run the ACT in EN language.

 

Just for your information:

 

no possible to install two language at the same time.

To move form DE to EN language

 

Remove DE language

Check all the file on the section Remove Manualy act

Remove ALL the SQL database

Check all the file on the section Remove Manualy SQL

Reinstall SQL Server all component.

Follow exactly what suggest by ACT anyway it will not work!

Install new EN ACT

Make registration

 

HAVE FUN!