03-23-2009 09:03 PM
I've just upgraded to v11.1 (from 11). I'm using Outlook 2007. Previously, inbound emails would automatically attach to the corresponding contact record's history (assuming the display name matched the record name).
Since the upgrade, however, inbound emails are no longer automatically attaching.
Any ideas on why?
Act.Outlook.Service.exe is running
The Outlook rule is still enabled (to attach any email from a sender in my ACT pad to ACT contact history)
Glenn (Twitter: @divinewrite)
03-27-2009 11:18 AM
Try readding the ACT! address book and Outlook rule. If that doesn't work, end process on Act.Outlook.Service.exe and restart it from - C:\Program Files\ACT\ACT for Windows
03-30-2009 12:12 AM
Hi David. Thanks heaps for responding. Was starting to think it was dead in the water! :-)
I've tried all of your suggestions and, unfortunately, it's still not working. Any other suggestions?
03-30-2009 12:17 AM
I've just found out from a reliable source that this problem is a worldwide one, and is caused by a recent Microsoft update. Apparently everyone's madly trying to resolve it, but no luck yet. So I guess it's a waiting game!
03-30-2009 05:41 AM
If your source was referring to the recent Windows Defender update, you can resolve it by following the KB article below.
03-31-2009 08:07 PM
Thanks David. Although I can't say for sure, I don't think that's the particular issue he mentioned. At least, I'm not having those particular problems, and he said that Sage & MS were both still looking for the solution.