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ACT 10 db error after windows updates on new laptop

New Member
Posts: 7
Country: United States

ACT 10 db error after windows updates on new laptop

We have a very similar problem to the thread,

 

 http://community.act.com/sage/board/message?board.id=ACT&thread.id=14959

 

Our issue involves ACT! v10 and a new laptop for one of our salesmen.  After cranking it up, and going through the initial setups and hoops and updates, we installed ACT.  Copied the remote database over to the new system and all went well. 

 

Over the next day, intermittently, ACT would complain on opening the database about not being able to access it, maybe a network error, none of which were valid. 

 

It's a new laptop, updates have trickled in for a couple of days, and now it seems it just will not open the remote db. 

 

Any ideas?  Sure, we can remake the remote, but given the network error when the network is fine, it could also be a waste of effort.

 

Thoughts?

 

Thanks,

 

Jim Burns

 

Jim Burns
Technology Dynamics
Pearland, TX

Act! 10.0.3.182, hf 1, standard
Bronze Contributor
Posts: 955
Country: Australia

Re: ACT 10 db error after windows updates on new laptop

Jim,

 

Try disabeling the windows firewall from the services section and see if the database opens, that would tell you you need to add both ACT and the SQL engine to the exceptions in Windows Firewall.

 

Also turn off your Antivirus if the above does not work and see if this solve the problem as I have seen a couple of updates over the past week stop a couple of machines. If so you might need to change the exceptions here as well.

 

Make sure that the SQL engine is running in services might have also stopped.

 

HTH

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: ACT 10 db error after windows updates on new laptop

What's the exact error?

What version of ACT! (the full build from Help | About)?