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ACT 10 Password Issue

New Member
Posts: 2
Country: USA

ACT 10 Password Issue

I have an older version of ACT! which I use simply because I am used to it. However in creating a new data base I used the same ID but a new password. Now when trying to get into either the old database or the new one I get an error message that says: Could not authenticate user. Verify user name and password and try again.

It is critical that I get the old data base open. I rely on it because all my clients are listed there and without it I am out of business. Please help.

Nickel Super Contributor
Posts: 459
Country: United_Kingdom

Re: ACT 10 Password Issue

try using actdiag to get a list of the user names in the database just in case you are using the wrong one

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New Member
Posts: 2
Country: USA

Re: ACT 10 Password Issue

I've only had one user name for the last 10 years.