08-07-2008 02:54 PM
i've just updated ACT from V 102191 to 1031820 via the automatic update service and when I now attempt to start ACT I get an APPCRASH and ACT won't start. I've tried rebooting [OS=Vista Ultimate SP1]. I've tried starting from the .pad file. Same result.
Here is the crash report info:
ACT! by Sage
8/08/2008 1:14 AM
Problem Event Name: APPCRASH
Application Name: ActSage.exe
Application Version: 10.3.182.0
Application Timestamp: 48628838
Fault Module Name: KERNEL32.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a76d
Exception Code: e0434f4d
Exception Offset: 000442eb
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 3081
The update does not appear in my Add/Remove Programs list so I cannot remove it.
PS, I'm Down Under, hence the date difference!
08-12-2008 07:32 AM
You no longer see ACT! in add/remove programs? You'll need to use the ACT! Uninstaller to remove ACT!. I'll send you a link to a full 10.0.3 download via private message (yellow envelope in upper right corner) to reinstall the software.
08-12-2008 02:56 PM
Perhaps you misunderstood. Only the UPDATE does not appear in the add/remove programs. ACT itself does.
Re the PM file. Will it be compatable with the Australian version of ACT 10?
I don't want to now revert to a US version. I understand there are some major differences.
PS I haven't received a PM yet!
08-13-2008 06:59 AM