06-06-2008 09:31 AM
I had a problem this morning where I went to edit or create a new template for ACT! It started Word 2007 fine but there was not the normal option to save the file as a .ADT file and the option to show ACT fields did not work either.
It seemed to be because the ACT add in was disabled. I went to Word options and looked at the add ins tab. This clarified that the addin was indeed not loaded. It was looking for a file called mscoree.dll which was missing from my system. Luckily I had another computer with Office 2007 installed and copied from here into the \windows\system32 folder.
I then went back into Word and enabled the addin. Restarted word and hey presto it worked again.
Thought I would share incase it happens to anyone else.
06-07-2008 01:24 PM
11-05-2008 09:18 AM
ACT! can't have repair tools for .Net or Office. They are Microsoft products and there are many issues that need different fixes.
Microsoft do have some test tools for .Net like http://blogs.msdn.com/astebner/archive/2008/03/03/8015158.aspx
And they also have Detect & Repair in Office.
I have been talking to some of the Sage dev guys to see if some of the common .Net or Office errors can be identified in ACTDIG and point the user to the right Microsoft fix, but this isn't an easy task