05-06-2008 08:24 AM
I just upgraded to ACT 10.0.2 and now cannot sync my Treo 700p. Is there an upgrade to the Act Link for Palm or do I have to buy the ACT for Palm software?
Error log Message reads:
*** Synchronization failed. ***
Unable to connect to ACT! database. Unspecified error. Make sure you can open your database in ACT!, and then use ACT! Link for Palm Settings to re-select your database.
Exception: Couldn't find type for class Act.Shared.Diagnostics.TraceLogger, Act.Shared.Diagnostics, Version=18.104.22.168, Culture=neutral, PublicKeyToken=ebf6b2ff4d0a08aa.
CurrentFamily: 2, CurrentEntity: Arbitrary, CurrentFunction: Synchronize RecordCount: 0
05-06-2008 08:46 AM
As 10.02 does and uninstall/reinstall of ACT!, you might try reinstalling the ACT! Link for Palm
I haven't seen an update for this, so hopefully that will work
05-06-2008 11:13 AM
05-07-2008 02:25 PM - edited 05-07-2008 02:44 PM
Didn't work. I uninstalled and reinstalled the Link and now if I go to check the settings in the hot sync manager, it crashes.
"ACTPalmLineSetup.exe has encountered a problem and needs to close. We are sorry for the inconvenience."
I'm not happy about the 'inconvenience'. Any suggestions before I call tech support?
05-07-2008 04:42 PM
Hit the solution button by accident - this is NOT Solved.
To change the marked solution, you can go to Options on the upper right of the post you marked as a solution. Then, under Options, choose Unmark as Accepted Solution.
Let me know if you need any assistance.
05-17-2008 02:30 PM