01-13-2009 02:44 PM
I just installed Act! 2009 on Windows XP, with Office XP. I set up the integration with Outlook 2002. Now whenever I go to send an email from Act! I get a warning dialog " a program is trying to access e-mail addresses you have stored in Outlook".
I have told it to Allow Access, but it still comes up at 3 points in the process of sending just a single email. It has a box to "Allow Access For......." but the longest period is 10 minutes.
Is there a way to permanently allow this access?
01-13-2009 02:56 PM
01-13-2009 03:13 PM
But I'd rather not install a program like that, seems like a band-aid fix.
According to a Microsoft page I just found:
"You should not get this message if your synchronization software is a trusted add-in that can properly identify itself to Outlook as a safe program. Check with your synchronization software vendor."
Is there something that did not get configured correctly in my install? I seems odd that people should need to install a 3rd party fix from an unknown vendor to fix this. Or do most Act! users choose not to use Outlook integration, and therefore avoid this issue.
01-13-2009 05:12 PM
It does depend on what MS determine is a "trusted add-in", which differs with Outlook versions. I do not have this issue with Office 2007, so its likely that later versions of Outlook do not have this problem.
The ACT! System Requirements advise " Microsoft Outlook® 2002, 2003, and 2007 (SP3 recommended for Outlook 2002 and 2003) ". Does your system meet those requirements?
01-14-2009 07:34 AM
Yes, I have Outlook 2002 with SP3. From what I read it seems like it might only be Outlook 2002 that has this issue, and I think I read that it only starts to happen after you install SP3.
I'm surprised that when I did a search on this forum I did not come up with others with the same issue.
If I decide to not integrate Act with Outlook, what are the downsides? Act can maintain its own Contact list and do its own emailing, can it not?
And I think I can do without the two calendars being merged.
10-05-2009 05:32 PM
I am encountering the same problem with ACT! 2010 & Outlook 2003/SP3.
Like vincenzo I don't want to rely on a third-party product required. If ACT! integraiton with Outlook is a featured function why isn't it recognized as a compatible add-in by Outlook?
10-06-2009 08:27 AM
10-06-2009 09:37 AM
Other than ACT 2010, we haven't added any new software or upgrades (other than McAfee anti-virus updates)since this issue arose. More specifically, I believe it started occuring when we activiated ACT! Scheduler.
08-19-2010 06:56 AM
I am having this same problem with Outlook 2002 SP3 and Act! 2010. It is very annoying to have ~10 extra clicks just to send an email. How do I remove Act-Outlook synchronization? Does anyone know?
I have already asked ACT for my money back on the upgrade and I have halted upgrades to the other machines I find this so annoying.