02-06-2012 08:08 PM
I need help.
Loading a local database takes 3 seconds to get to the ACT2011 Login Screen and another 7 seconds to get fully loaded.
Loading a Network databse takes 38 seconds to get to the ACT 2011 Login screen and another 42 seconds to get fully loaded.
I created an empty demo database it it also takes 38 seconds / 42 seconds.
I created an several empty and demo databases and all take 38/42 seconds.
What have I done wrong/
I even installed SSD drives on every computer. But still, through the network is 38/42 seconds to get live.
have I done wrong.
No firewalls, new DB. New computers, W7-64 with lotsa ram.
What is wrong with my network that goes from 3 to 38 seconds?
If there is an ACT Network Wizard in this forum, I am hiring....
02-06-2012 09:55 PM
It's not the ACT! program, you have network problems. It could be the actual cable or one of the adapters. It could be mechanical or the adapter configuration.
02-06-2012 10:20 PM
I agree Roy.
But I've backed up and Restored-As onto a different server with a nice clean brand new SSD "Shared Everyone" and still the same thing. Moved the DB to different boxes and tried from all different workstations and no change. 38 seconds.
I can pull up big PDFS and pics across the network real fast.
I am missing something basic.
All new cabling in the facility.
Is there something in permissions for SQL i need?
Is there something about W7 Sharing I have screwed up?
I have a 24 port switch with 5 computers, 5 VOIP phones a bunch of empty lines, 1 DSL modem and 1 wireless-N Cisco broadcaster.
I am so impressed with how ACT has handled my new business expansion. Program has really been great, but for the network speed.
Tomorrow I will replace the switch?
Remove the wireless router?
Where in this network have I created a black-hole?
02-07-2012 06:27 AM
Hello, I'd love to hear what the outcome of that was.
I had a similar situation not so long ago and I tried EVERYTHING I could possibly think of.
Unfortunately nothing worked (but the timings always remained constant like you). I had to put it down to a hardware issue/conflict.
I'm not a hardware expert so I had to pass it over to their IT team to look at it but I don't think they ever did.
I'll get my notes for waht I went through and see if there is anything that may help.
02-07-2012 07:31 AM
I get very queasy about an SSD on a server, in fact I question there being any advantage to an SSD for the ACT! program. SSDs read fast but write slower, sometimes much slower. The ACT! program requires a lot of disk I/O and on a server it also needs to juggle the requirement of the attached system. I know this would be a royal pain but you might try switching to a conventional hard drive on the server and see what happens.
02-07-2012 08:26 AM
Its a problem with the DSL Modem.
When I disconnect the DSL Modem from the switch the ACT program loads in 3 seconds on all the computers.
When I connect the DSL Modem to the switch, the internet comes back and the network slows to a crawl.
Tested it 10 times this morning and this is the situation.
I have the Firewall turned off in the modem POS.
02-07-2012 09:38 AM
I've never worked with DSL but it sounds like the modem bad or improperly configured. Because the modem connects to the switch via a network connection, if it's bad or configured for low throughput it will drag the throughput of the entire network down. Check the modem configuration or have it replaced.
02-07-2012 10:04 AM
Right now the DSL modem is plugged directly into the switch.
Wires are good.
Supposedly some issue of DHCP or NAT which is getting beyond me.
I tried hooking the POS DSL POS into a Cisco router wireless-N thing but had same result.
Some google links say I need to go MODEM->ROUTER->SWITCH.
Cox is coming with Cable internet next week thank GOD!
02-07-2012 07:32 PM
Wow, what a journey.
DSL modem was fighting with Router.
I bought a combined DSL Modem / Router and all indications point to total resolution.
I have internet access, VOIP phones work, ACT loads in a few seconds and the beer is cold.
I truly appreciate all the help and support of my ACT bretheren.