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2nd post... Email Merge aborted unable to delete

New Member
Posts: 6
Country: United States

2nd post... Email Merge aborted unable to delete

I have 2007 v9.xx  We ran an email merge and stopped it during the merge process [900 records] the outbox now has 274 emails in it the text of which is italicized and I am now unable to delete them. The ability to send any emails has an error message. How can I delete the emails in the out box?
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: 2nd post... Email Merge aborted unable to delete

Try deleting all Windows (C:\Windows\Temp) and local (Start/Run, %temp%) temp files from the machine, emptying the recycle bin and rebooting. If this does not resolve then you may need to call ACT! Technical Support to manually remove those messages using a special email utility.

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.