11-06-2012 12:01 PM
This happened on my machine not a client's. Was running 2012 Premium and upgraded it 2013 Premium everything was working fine and upgraded 2 databases. Then Act stopped and wouldn't run. Keep closing down. I uninstalled, rebooted and reinstalled but same problem. Now I can't install and everytime I try to uninstall/reinstall I get an error 1628. Act shows ups in the uninstall or change programs but there is not files on the machine or entries in the registry. Any ideas on a way to fix this?
11-07-2012 08:08 AM
The install issue sounds like a problem with the Windows Installer, especially if ACT! is showing in the program list but is not installed. Check these areas and delete when present:
- C:\Program Files (x86)\InstallShield Installation Information (64-bit) OR C:\Program Files (x86)\InstallShield Installation Information (32-bit)
Delete the ACT! Guid - can tell by opening the folder and opening the setup.ini file
Delete the ACT! GUID folder and Sage ACT! .msi files. Do this by enabling the Author and Comments columns and sorting by Author.
- HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall (64-bit) OR HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall (32-bit)
Delete the ACT! GUIDs. Can find them by scrolling through each key and looking at the data in the right-hand pane
I would also run a program like CCleaner to clean up any leftover stuff.
As for the initial error, was there a specific error message or anything in the Windows Event Viewer? If the program just stops working, typical causes are:
- Damaged .NET
- Bad install, typically from one of the causes referenced above or leftover files from a previous install
Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.